Word of Mouth is Still the Best Game in Town
When it comes to credibility and effectiveness of advertising, word of mouth advertising has
always been the most effective at generating “hot” prospects. This is just as true in today’s world
of web marketing as it was prior to the age of the internet.
In the past, good word of mouth was something you hoped to obtain by simply doing a good,
competent job and hoping that your customers would be so pleased with your product or service.
Then, hopefully, they would recommend you to a few of their friends.
If nothing else, today’s world of the internet has vastly speeded up all channels of
communication. One may wonder if some of the things that pose as communications really are,
but that’s a topic for another time.
As far as pure speed goes, email is so much faster than the old fashioned form of mail that
people have dubbed it “snail mail.” For today’s generation, even email is too slow for them and
their most prevalent way of keeping in touch is “texting” from one mobile, hand-held device to
another. This way you get your messages virtually instantly without the hassle of connecting to
the internet via a computer to receive the latest news from your friends.
Around all this instant gratification communication, a whole new industry known as “social media”
has evolved. Participating in the various social media venues such as Facebook, Linked-In and
Twitter are the way to promote good word of mouth in today’s world.
One of my clients remarked: “I’ve got a website! Why do I need Facebook?” I had to point out
that you not only need a great website that shows off your products or services, you also need to
get your potential customers to visit it. You shouldn’t just rely on the search engines to know
what you have to offer and then hope that your prospective customers will search for the right
keywords. This is too laid back and we need a more proactive approach to getting the good word
out.
By letting all your friends on Facebook, Linked-In and Twitter know about your website and that
you’re looking for new business, you stand a much better chance that they will tell their friends
and they will tell their friends, etc. There’s a very good chance that somewhere along the line,
somebody will be looking for your product or service and will then be only a click away from
visiting your website where they’ll see all the great things you have to offer. Word of mouth is still
the best game in town.
If you need help in setting up appropriate social media accounts, contact Websites by Ideal and
we’ll be happy to assist you in utilizing social media to spread the good word. Let’s get proactive
about using word of mouth advertising.
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